Privacy policy
1. Data controller
The controller of the personal data collected on this website is Moïse B. Selph, founder of LOBAKA, a company being set up.
Email: moise@lobaka.com
2. Data collected
The website's contact form collects the following information, given voluntarily by the user:
- Name: to send you a personal answer
- Organization: to understand the context of your request
- City: to assess the logistics of a pilot session
- Type of request (pilot, quote, project, Zando, OLGA…): to route your request
- Message: to collect the details of your proposal
A pilot request (Pilots page) adds, depending on the product chosen: the product, the type of organization, the country, the planned date, the expected number of participants, the languages, and a few details specific to the product (number of guides, type of screening, Zando needs…). All these fields are optional except the product.
The website sets no cookies and does not measure its audience.
The website is hosted by Cloudflare (see the legal notice). Like any host, Cloudflare receives each visitor's IP address to send the pages and protect the website against abuse, under its own privacy policy.
3. Purpose of processing
Contact form data is collected to answer visitors who want to propose a pilot session or get in touch with LOBAKA. It is used for no other purpose and is never passed on to third parties.
4. Retention period
Contact form data is kept for as long as needed to handle the request, then deleted. As there is no dedicated storage service, messages are sent by email and kept in the recipient's inbox under the recipient's retention policy.
A pilot request is also recorded in LOBAKA's administration console (app.lobaka.com), reserved for the LOBAKA team, to follow it up. The same deletion rule applies there.
If you do not reply within six months, the data relating to your request will be deleted.
5. Users' rights
Under the General Data Protection Regulation (GDPR) and applicable law, you have the right to access, correct, delete and port your personal data.
You can also object to the processing of your data or ask for its processing to be restricted.
To exercise these rights, contact us at the address given in the legal notice. We undertake to reply within thirty days.
6. Security
The contact form sends your message through an email delivery service (Resend) to LOBAKA's mailbox. Form data (name, email, organization, city, message) is not stored on the website: it is only used to answer you. The transmission is encrypted (HTTPS).
A pilot request is also sent, encrypted, from the website to LOBAKA's administration console; this transmission is protected by a key known only to LOBAKA's servers.
7. “LOBA BOT” assistant
The website's assistant first answers from LOBAKA's FAQ, directly in your browser: in this mode, your question does not leave your device.
If LOBAKA turns on an AI answer mode, the question you type, together with the latest exchanges of the conversation (six at most), is sent to the website's server and then to an AI provider, only to produce the answer. LOBAKA does not record these questions. The provider applies its own retention policy. Do not write personal information in the assistant.
The “Is Sasa right for my event?” flow prepares a summary of your answers. This summary stays in your browser tab while it pre-fills the contact form; it is only sent to LOBAKA if you send that form.
8. LOBAKA Zando
When you sign up to LOBAKA Zando, you provide a username, a display name, an email address, a city and, if you wish, a phone number and an organization. A professional adds their working languages, a presentation, their specialties and the days they are unavailable. The password is never stored in plain text.
The public profile of a verified professional shows their display name, profession, languages, city, presentation and reviews received; never their email or phone. Each party's contact details are shown only to the other, and only after a booking confirmed between them.
Messages exchanged are kept for the conversation. LOBAKA does not read them, unless one of the parties reports the conversation: the administration can then read it to handle the report. LOBAKA Zando statistics rely on events that contain neither message text, nor names, nor contact details.
If you accept it in your profile, an email tells you about a new request, message or quote, without repeating its content. Deleting an account erases the member's record, professional profile, conversations and notifications; a request already made stays in the statistics with no link to the person and no contact details.
9. Addresses left at the end of a session (LOBAKA Sasa)
At the end of a LOBAKA Sasa session, the participant page offers, optionally, to leave an email address to hear about the launch and news of LOBAKA Sasa. This only happens if the consent box, unticked by default, is ticked by the person. No other data is recorded with the address than the interface language, the date, the version of the consent text and the session of origin. The satisfaction questionnaire offered at the same time is anonymous and separate from this collection.
These addresses are kept for twelve months at most, then deleted automatically. Each message sent contains an unsubscribe link; unsubscribing is immediate and final. You can also ask for your address to be deleted at any time at the contact address above.
10. Transcription and AI voice (LOBAKA Sasa)
The organizer of a session can choose to have a channel transcribed. The speech streamed on that channel is then sent to ElevenLabs, which converts it into text. This text is shown live to the participants of that channel and to the organizer, then kept segment by segment, with the time, the channel, the recognized language and, when known, the speaker's display name. That name is never shown to participants. Sound and images are not recorded.
Speakers are told before speaking that their channel is transcribed. Participants see it on the channel line, before choosing it, and while listening.
The text is kept until the session organizer deletes it. Only the organizer's account and the LOBAKA team can read it. To ask for the deletion of a text that concerns you, write to the contact address above.
On an “AI voice” channel, the speech of the translated channel is transcribed by ElevenLabs, translated by Claude (Anthropic), then read by a synthetic voice from ElevenLabs. These providers process the speech and text to produce the transcription, translation and voice, under their own retention policies.
11. Accounts, Koris purchases and proofs of payment (app.lobaka.com)
A LOBAKA account keeps a username, an email address, a display name and, if you give them, an organization, a country and a language. The password is never stored in plain text, only its hash. Each sign-in keeps its date and the type of browser. If you turn on two-factor authentication, its secret is stored encrypted. App emails (address confirmation, forgotten password, orders) are sent through Resend.
For a Koris purchase, the order keeps the number of Koris, the amount, the payment method and the proof of payment you attach (photo or PDF). This proof may contain your name and bank details: only you and the LOBAKA team can see it, the team uses it to check the payment, and it is deleted with the order. A numbered receipt is kept for each confirmed payment.
The app's database is backed up every night on its server (Hetzner, Germany), and an encrypted copy may be sent to storage outside that server, so that it can be restored after a failure. To view, correct or delete your account data, write to the contact address above.